DELIVERY
UK Web orders can be taken up to 2pm Friday to guarantee Monday delivery, subject to availability.
There are available express delivery options. For instance, Saturday or Sunday deliveries or deliveries by 12am and 10am. Please phone the shop to arrange this and extra charges will apply, though usually at cost.
Stock levels
Stock is constantly being adjusted and it may be that some things are no longer in stock. Items are sold in the shop all day and so web stock can be updated retrospectively after being sold in the shop or via mail order. If for any reason we cannot fulfil the order immediately we will be in contact as soon as possible, please monitor emails and phone messages for updates?
Delivery Times
Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service, or recorded Royal Mail for all products. Where the product is immediately available, we will ship it the same day (provided the order is received pre-2pm). Should the product be unavailable, the item may take a little longer to send out. We endeavour to dispatch products on the same day of confirmation that your order is accepted, although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been already dispatched, cancel your order and we will refund all sums paid by you.
Deliveries outside of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.
RETURNS
Please send any returns via a signed for service to:
Elm Of Burford
48 High Street
BURFORD
OX18 4QF
PLEASE NOTE:
If returning from outside the UK please make sure that you state clearly that the Item is a 'UK Bought Return'. We cannot be responsible for any return Customs Charge or Import VAT and so if by returning any item such charges are incurred, they will be deducted from any refund or credit. We are also not responsible for refunding any custom or sales tax charges incurred with the recipients customs when initially purchasing the item.
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