DELIVERY & RETURNS
UK Web orders can be taken up to 2pm Friday to guarantee Monday delivery, subject to availability.
There are available express delivery options. For instance, Saturday or Sunday deliveries or deliveries by 12am and 10am. Please phone the shop to arrange this and extra charges will apply, though usually at cost.
Stock is constantly being adjusted and it may be that some things are no longer in stock. Items are sold in the shop all day and so web stock can be updated retrospectively after being sold in the shop or via mail order. If for any reason we cannot fulfil the order immediately we will be in contact as soon as possible. Please monitor emails and phone messages for updates.
Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service, or recorded Royal Mail for all products. Where the product is immediately available, we will ship it the same day (provided the order is received pre-2pm). Should the product be unavailable, the item may take a little longer to send out. We endeavour to dispatch products on the same day of confirmation that your order is accepted, although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been already dispatched, cancel your order and we will refund all sums paid by you.
Deliveries outside of the UK may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.
No-Quibble Returns Policy
You may return your order for any reason by giving us written notice within 14 days after you receive the goods. If you wish to return any goods under this policy, you must return them to us at the address shown in perfect condition, unused and in their original packaging. When returning items you are strongly recommended to obtain proof or posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty. Where items are to be exchanged, non offer postage fees will be charged. We reserve the right not to offer any refund or exchange of any product that has been used or damaged after delivery to you. This does not affect your statutory rights.
Returning Goods To Us
In order to return any goods, please: enclose a letter with the goods, in original packaging stating the reason for return clearly marking whether you would like a refund or an exchange and return it to the shop address below.
Please send any returns via a signed for service to:
Elm Of Burford
48 High Street
If you fail to return any goods that you have cancelled in accordance with this policy, we may charge you a sum not exceeding our direct costs of recovering the goods.
Please Note: If returned from outside the UK, goods must be marked “UK RETURNED GOODS” and accompanied by an appropriate customs form clearly stating that. Please instruct your carrier to provide the necessary documentation. Failure to comply may result in import duties being charged to your account. We are also not responsible for refunding any custom or sales tax charges incurred with the recipients customs when initially purchasing the item.
In the very unlikely event of a fault becoming apparent on your purchase please return it to us with a covering letter explaining the fault. Due to Health & Safety regulations we cannot accept hats unless they have been cleaned thoroughly. We will refund or exchange faulty items. We reserve the right not to offer any refund or exchange of any product that has been damaged after delivery to you. This does not affect your statutory rights.